Rental Policy & Terms

Review our policies for a smooth rental experience

Last updated: 2025-08-04

Illustration of privacy policy concepts

1. Privacy Policy

Information We Collect

  • Full name, contact details, and address
  • Driver's license and passport details
  • Payment information (processed securely)
  • Vehicle usage data for insurance purposes

How We Use Your Information

  • To verify your identity and rental eligibility
  • To process payments and refunds
  • For communication regarding bookings
  • To comply with legal requirements
Data Protection: We implement industry-standard security measures and do not sell your personal data.
Illustration of rental terms and conditions

2. Rental Terms & Conditions

Eligibility Requirements

  • Drivers must be 18+ with valid international license
  • Security deposit of USD 150 required (refundable)
  • Mandatory driving lesson before rental

Rental Rules

  • Speed limit: Maximum 40 km/h
  • Park only in legal, safe locations
  • Renter responsible for any damage due to negligence
  • Late returns without notice incur additional charges

Payment Policy

  • Deposit required to confirm booking
  • Full payment due on/before pickup day
  • Free cancellation before rental begins
Illustration of insurance and liability policies

3. Insurance & Liability

  • All tuk-tuks have full insurance coverage
  • Renter responsible for insurance excess in case of accident
  • Lost/damaged documents incur $90 replacement fee
Important: We reserve the right to deny service if a driver appears unfit. Always carry your license and vehicle documents.
Illustration of customer support contact

4. Contact Information

For questions about these policies:

Email: legal@tuktukslrental.net
Website: tuktukslrental.net